How to Access Crash Logs and Database Files (iOS)

I'm having problems with an application crashing on my device. How can I send you the crash reports to help you fix the problem?

To access the crash reports on your device, you'll first have to force quit out of Twitterrific and then connect and sync the device with iTunes. Once that's completed, you can access the crash reports by following these steps.

  1. From the Finder, hold down the option key while opening the Go menu from the menu bar. You should see Library as an item in this menu. Select it to open your Library folder.
  2. From the Library folder, go to Logs -> Crash Reporter -> MobileDevice. If an application crashed on your device, you should see a crash report for the application in this folder.

You'll see both a .crash and a .plist file for the application that crashed. You can archive these files by selecting them all, right-clicking on the selection, and selecting Compress from the menu. You can send this archive to us by attaching it to an email to support@iconfactory.com.

I'm having crashing issues and you've asked me to send you my database files. How do I go about doing that?

What we'll need from you are your database files from before and after you clear Twitterrific's cache. To get these, first force quit Twitterrific. Then back up your device to your computer in iTunes, making sure that encryption is disabled. Once you back up your device, you can use an application called iPhone Backup Extractor (http://www.supercrazyawesome.com) to extract the application's backed-up data.

You'll need to look in iPhone Backup Extractor's list of applications for "com.iconfactory.Blackbird" in your latest backup. This should extract all the information we need, if you extract the information from backups from before and after clearing the cache.

After you've saved the pre-cache cleared information, clear the cache in T5 from the accounts screen by tapping and holding on your account picture and then tapping the red X button that shows up next to it. Select "Clear Cache" and then refresh your timeline.

After this, you can download the data from the app again, just like before. Then label appropriately and archive these two files and send them to us with a description of your problem at support@iconfactory.com. Don't worry about us keeping your data, we'll use these files purely for diagnostic purposes and then get rid of them.