Iconfactory Contact/Feedback for: Software

Deniz Durmus's Avatar

Deniz Durmus

21 Feb, 2012 05:30 PM

Hey,

Got a little bug to report on Flare.
When you open a photo from iPhoto, it saves it back as a tif file with .jpg extension, so they are large uncompressed images. there's no option to select jpg or level of compression.

thanks!

  1. Support Staff 2 Posted by Kelly on 21 Feb, 2012 07:14 PM

    Kelly's Avatar

    Deniz,

    What versions of Mac OS and Flare are you running? Also, what steps are you taking when you go through the save process?

    -Kelly Iconfactory Support

  2. Kelly closed this discussion on 21 Feb, 2012 07:14 PM.

  3. Deniz Durmus re-opened this discussion on 27 Feb, 2012 10:20 PM

  4. 3 Posted by Deniz Durmus on 27 Feb, 2012 10:20 PM

    Deniz Durmus's Avatar

    Hey, sorry for the late response.

    Using the latest versions of OSX, iphoto, and flare.
    I set flare as the external editor application in iphoto. In iphoto, I select edit in external editor; flare launches, I do the edits and click on the "save to iphoto and quit" on the upper left side. It adds the new image in iphoto as a jpg, but the file is 48.8MB for the 12mpix image, which is uncompressed. Attached is a screenshot with the preview file info showing that it's a tif with a jpg extension. The jpg file will only open in photoshop after changing the extension to .tif

    interestingly it does this to jpgs, but it will save raw images in iphoto as proper jpgs.

    hope this helps to identify the problem... this really puts a damper on the iphoto integration

    thanks!
    Deniz

  5. Support Staff 4 Posted by talos on 29 Feb, 2012 08:16 PM

    talos's Avatar

    Hello Deniz,

    I just did a test with Flare version 1.2.1 and iPhoto 9.2.1 on 10.6.8. And I didn't run into the problem you speak of.

    Is it possible you can provide a download link to the same image, so that we can do a proper test?

    Our programmer, Wolfgang, is currently out of the country, so he won't be able to provide any technical support until next week.

    • Talos
  6. talos closed this discussion on 29 Feb, 2012 08:16 PM.

  7. Deniz Durmus re-opened this discussion on 01 Mar, 2012 07:22 PM

  8. 5 Posted by Deniz Durmus on 01 Mar, 2012 07:22 PM

    Deniz Durmus's Avatar

    Hi Talos,

    Here's a jpg that it does that with in iphoto.

    thanks,
    Deniz

  9. Support Staff 6 Posted by Gedeon on 01 Mar, 2012 08:37 PM

    Gedeon's Avatar

    Deniz,

    Have you read the knowledge base article on this yet? If not, please take a look. Thanks!

    http://support.iconfactory.com/kb/flare/when-used-as-an-external-ed...

  10. Gedeon closed this discussion on 01 Mar, 2012 08:37 PM.

  11. Deniz Durmus re-opened this discussion on 01 Mar, 2012 08:51 PM

  12. 7 Posted by Deniz Durmus on 01 Mar, 2012 08:51 PM

    Deniz Durmus's Avatar

    Hey,

    It's not an issue of amount of jpg compression, as it's saving it as an uncompressed tif file with a jpg extension. It doesn't give you an option to select a file format or compression when you are saving to iPhoto.

  13. Support Staff 8 Posted by Kelly on 06 Mar, 2012 04:33 PM

    Kelly's Avatar

    Deniz,

    We might have a fix available for you soon, you might remember hearing about Apple's Sandboxing requirements. Those have held up the new version of Flare, so as soon as we get it sorted out we can can an update released that will hopefully fix this for you.

    Thanks,
    -Kelly Iconfactory Support

  14. Kelly closed this discussion on 06 Mar, 2012 04:33 PM.

  15. talos re-opened this discussion on 12 Mar, 2012 05:11 PM

  16. Support Staff 9 Posted by talos on 12 Mar, 2012 05:11 PM

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    Deniz,

    FYI, we just fixed this problem in version 1.3, and we are hoping to finish testing by next week, and submit to Mac App Store for review.

    Talos

  17. Support Staff 10 Posted by talos on 19 Apr, 2012 04:27 PM

    talos's Avatar

    hello Deniz,

    Flare 1.3 is out, and it fixed the problem you are having, please give it a try. Thank you for your patience.

    Talos

  18. talos closed this discussion on 19 Apr, 2012 04:27 PM.

  19. Deniz Durmus re-opened this discussion on 19 Apr, 2012 04:55 PM

  20. 11 Posted by Deniz Durmus on 19 Apr, 2012 04:55 PM

    Deniz Durmus's Avatar

    thanks!

  21. Gedeon closed this discussion on 19 Apr, 2012 04:59 PM.

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